Customer Survey Terms & Conditions

Terms and Conditions

Background to Competition

  1. Real Estate Services by Mirvac (Res by Mirvac or the Promoter) recently introduced the Customer Satisfaction Survey Competition (Competition).
  2. The Competition is open for a limited time. The Competition commences at 9:00 (EST) on 01/11/2023 and ends at 23:59 (EST) on 31/05/2024 (Competition Period). All references to time in these terms and conditions are a reference to local time in Sydney, Australia.
  3. Subject to these terms and conditions, Eligible Entrants will enter the draw to win a $500 eftpos Gift Card.
  4. The following terms and conditions apply to the Competition. Entry into the Competition is deemed acceptance of these terms and conditions. A reference to Res by Mirvac or the Promoter in these terms and conditions includes, where appropriate, Res by Mirvac’s employees, officers, volunteers, agents and contractors.

Competition Terms and Conditions

Eligibility to enter the Competition

  1. Entry to the Competition is open to natural persons over the age of 18 acting on their own behalf (Eligible Entrants). The Competition is not open to:
    1. businesses or companies, registered builders, superannuation funds or persons acting as agent on behalf of other persons; or
    2. directors, management, employees and agents of Res by Mirvac (and any of Mirvac’s Related Bodies Corporate’ as defined in the Corporations Act 2001 (Cth)) and their immediate families.
  2. The Eligible Entrant will be deemed to be the person who submitted the entry. If there is a dispute as to the identity of an Eligible Entrant, Res by Mirvac reserves the right, in its sole discretion, to determine the identity of the Eligible Entrant.

How to enter the Competition

  1. To enter the Competition, Eligible Entrants must, during the Competition Period, complete a Res by Mirvac customer satisfaction survey types: “Owner” or “Tenant”. These surveys will be emailed to eligible Res by Mirvac customers.
  2. Eligible Entrants may only submit one entry.
  3. The time of entry is deemed to be the time the entry is received by Res by Mirvac.
  4. All entries become the property of Res by Mirvac once they are received by Res Mirvac.
  5. Eligible Entrants must disclose to Res by Mirvac any issues that may generate negative publicity and impact on the success of this Competition and/or Res by Mirvac at the time of entering the Competition or as soon as the Eligible Entrant becomes aware of such issues.
  6. Res by Mirvac reserves the right to remove or disqualify an Eligible Entrant or their entry from the Competition if Res by Mirvac, in its absolute discretion, deems that the entry is inappropriate or considers the Eligible Entrant’s continued involvement in the Competition will (in any way) negatively impact on the success of the Competition and/or negatively influence the general purpose of the Competition. No correspondence will be entered into.
  7. It is a condition of participating in the Competition that Eligible Entrants agree to be interviewed, photographed or filmed by or on behalf of Res by Mirvac and for their entry to be photographed, videoed and/or used for a story or feature on this Competition and to appear in print, digital, film or social media content (or any other form of media it deems suitable) on a royalty free basis for an unlimited period without remuneration or reference to the Eligible Entrant. Any story or feature (including creative control) will remain at the discretion of Res by Mirvac at all times. Any story or feature does not create a relationship of employer and employee, principal and agent, partnership or joint venture or similar between the Eligible Entrant and Res by Mirvac.

Drawing of winners

  1. After the close of the Competition Period, two winners will be drawn.
  2. Res by Mirvac will notify winners by email and phone after the draw.
  3. If a winner does not claim a Prize by 9:00 (EST) on day 11 after the draw, Res by Mirvac will deem the winner to be no longer eligible to receive the Prize. In that event, Res by Mirvac will conduct a redraw on day 12 at the same time and place as the first draw.


  1. Winners of the Competition will receive a $500 eftpos Gift Card (Prize). The total value of the Prize is approximately $500.
  2. The Prize may be subject to specific terms & conditions as required by the issuer or supplier of the Prize.
  3. The Prize is non-transferrable, non-refundable and, to the extent that it comprises of non-cash elements, cannot be exchanged for cash. All taxes which may be payable as a consequence of receiving or participating in the Competition or receiving the Prize are the sole responsibility of the Eligible Entrant.
  4. If the Prize or any element of the Prize becomes unavailable for reasons beyond Res by Mirvac’s control, Res by Mirvac may substitute a prize or element of a prize of equal or greater value at Res by Mirvac’s sole discretion, subject to any written directions from any relevant authorities. Winners will not be entitled to any additional compensation in the event that the Prize or any element of the Prize has been substituted at equal or greater value.
  5. Eligible Entrants forfeit all rights to receiving the Prize or participate in the Competition if an Eligible Entrant does not comply with any of these terms and conditions.
  6. The Prize may be subject to an expiry date and must be redeemed before the date indicated on the card.

Further Terms and Conditions of Competition

The following additional terms and conditions also apply to the Competition:

  1. Each person participates in the Competition at their own risk.
  2. Res by Mirvac’s decisions in relation to all aspects of this Competition are final and binding on all who enter, and no correspondence will be entered into.
  3. In the event of unforeseen circumstances, war, terrorism, state of emergency or disaster (including but not limited to natural disaster) Res by Mirvac reserves the right, subject any applicable rules and regulations, to cancel, terminate, modify or suspend the Competition.
  4. Failure by Res by Mirvac to enforce any of its rights under these terms and conditions does not constitute a waiver of those rights.
  5. To the extent permitted by law, Res by Mirvac is not liable to the Eligible Entrant for any direct, indirect, consequential, exemplary or incidental loss or damages or special or punitive damages arising out of or in connection with the Eligible Entrant’s participation in this Competition even if Res by Mirvac has been advised of the possibility of such loss or damages.
  6. Without limiting paragraph 27, Res by Mirvac is neither responsible nor liable for:
    1. any entry or claim for the Prize that is incomplete, incorrectly submitted, late, lost, stolen, altered, damaged or misdirected (whether or not after their receipt by Res by Mirvac) including because of any failure in telecommunications equipment or service;
    2. any postage costs including but not limited to courier costs in sending the entry to Res by Mirvac’s address
    3. any financial, legal or tax liability that may arise from participation in the Competition; or
    4. any defect or technical problem associated with the Prize.
  1. These terms and conditions are governed by the laws of New South Wales.

Privacy Collection Statement

  1. By participating in the Competition, you agree to Res by Mirvac using your personal information to promote its products and services.
  2. The Mirvac Group (Mirvac Limited and its controlled entities) collects and uses personal information about you to promote its products and services and may disclose personal information to third parties agents and services providers including but not limited to agents, contractors, service providers, gift suppliers and regulatory authorities. Res by Mirvac also uses your personal information for related purposes including to request your feedback on the products and services provided by Res by Mirvac. If you do not provide all the personal information Res by Mirvac requests from you, Res by Mirvac may be unable to provide these products or services to you.
  3. Res by Mirvac may disclose personal information about you to third party agents and service providers to assist Res by Mirvac in the operation of its business to provide the products and services you request. Your personal information may also be disclosed to overseas recipients who use the personal information to assist Res by Mirvac in the operation of its business in countries including, but not limited to, the United States of America, the Philippines, Japan, and United Kingdom.
  4. The Res by Mirvac Privacy Policy (available on contains information about how you may request access to and correction of personal information Res by Mirvac holds about you, or to make a complaint about an alleged breach of the Australian Privacy Principles. You can also contact our Res by Mirvac Privacy Officer using the following details: Phone: (02) 8588 8888; Email:; and Address: ‘Real Estate Services by Mirvac Privacy Officer’, 12 Ebsworth Street, Zetland, NSW 2017.